Terms of Purchase – ShinProtectors.com

Order Confirmation

Once your order is placed, you will receive an email confirming your purchase, including product details, pricing, and shipping information. If any information looks incorrect, please contact us immediately at info@shinprotectors.com, and we’ll resolve it promptly.

Delivery

Our standard delivery time is 5–12 business days. Orders placed on weekends or holidays will be processed the following business day. While we strive for timely delivery, delays may occur due to high demand or carrier issues. If your order is delayed and you haven’t received an update, please reach out. A tracking number will be provided as soon as your order ships.

Customs & Import Fees

Any customs duties, taxes, or VAT applied by your country are your responsibility. These fees are set by your local authorities and are outside our control.

Pricing

We reserve the right to adjust pricing due to supplier changes, currency fluctuations, or obvious pricing errors.

Product Information

We strive to present our products as accurately as possible. However, slight differences in color, texture, or materials may occur.

Cookie Policy

ShinProtectors.com uses cookies to enhance your shopping experience. Cookies are small files stored on your device. You can manage or block cookies through your browser settings.

Contact

For questions, email us at info@shinprotectors.com. We aim to respond within 24 hours. For returns, follow the instructions in the Return Policy section below.

Return Policy

If you change your mind, contact us within 14 days of receiving your order at info@shinprotectors.com to start a return.

• The item must be unused and in its original packaging.

• You will cover return shipping unless otherwise communicated.

• Return instructions and address will be provided via email.

Personal Data

By placing an order, you agree to our processing of your personal data in accordance with our Privacy Policy. We only collect the information necessary to process your order and do not sell your data.

Data Processing & Storage

We store and process your personal information (name, address, email, order history, etc.) to manage your order and support requests. Data is retained only as long as required for legal or business purposes.

Data Sharing

• Payment Provider: Your contact and billing information is shared with our payment provider to process payments and prevent fraud.

• Shipping Provider: Your delivery information is shared with the carrier to fulfill your order.

Right of Withdrawal

You may withdraw from your purchase within 14 days of receiving your order. To initiate a return, email us. If the item is unused and returned in its original condition, a full refund will be issued, minus any return shipping costs.

Limitation of Liability & Product Usage Disclaimer

ShinProtectors are designed to improve comfort and reduce pressure from ski boots. However, like all sports equipment, they cannot eliminate all risk of injury. By using our products, you acknowledge that:

• Skiing carries inherent risks.

• ShinProtectors cannot be held liable for injuries sustained while using the product.

• It is your responsibility to determine if the product is suitable for your needs.

• We recommend using all necessary safety equipment and skiing within your limits.